Refund policy

Payment confirmed but no entitlement

If Stripe confirms payment but no unit is created, we verify the order reference and restore the entitlements or refund the amount paid. No second payment should be requested to correct the incident.

Generation or delivery failure

Content rejected by quality controls is retried or reviewed without permanently consuming the entitlement. If compliant delivery remains impossible after reasonable handling, the customer may choose another attempt or request a refund for the affected unit.

Locked edition settings

The original quiz and Signature, beneficiary, narrative style, language and currency are locked when paid generation starts and remain unchanged during an upgrade. A request to change any of these elements is not a delivery incident and requires the purchase of a new complete one-unit pack at the current price, in the currency of the original order.

This rule does not limit statutory guarantees or rights arising from non-conformity, failure to deliver or any other mandatory right.

Withdrawal and immediate performance

Before personalised digital content begins, statutory withdrawal rights apply according to the circumstances. Where the customer validly requests immediate performance and acknowledges loss of withdrawal rights once performance begins, a change of mind after generation does not automatically qualify for a refund.

This never limits statutory guarantees or rights for non-conformity.

Gift pass

An unclaimed gift pass expires twelve months after purchase. Refund eligibility for an unused gift unit depends on its state, purchase date and applicable law. Once claimed, the unit belongs to the recipient and cannot be reassigned by the buyer.

Refunds, disputes and chargebacks

Refunds are sent to the original payment method through Stripe where possible. A full refund or chargeback may suspend or revoke associated entitlements without deleting evidence that must legally be retained.

Make a request

Email hello@baldoroscope.fun with the account email, order reference and a description of the issue. Never send a full card number. We acknowledge the request and explain any strictly necessary checks or documents.